REFUND POLICY

General Overview

This Refund Policy governs all return and refund procedures for orders placed on our official website, covering all product categories including ring phone cases, interchangeable phone rings, tempered glass screen protectors, digital small accessories, and Apple wearable accessories. We formulate this policy to provide transparent, standardized, and fair after-sales service for all global customers, ensuring a secure and risk-free shopping experience. All terms outlined below apply uniformly to all users worldwide with no regional distinctions. By completing a purchase on our website, you confirm that you have read, understood, and agreed to our full refund and return rules.

General Return Eligibility & Timeframe

We offer a generous 60-day return window for all products available on our site. Within 60 calendar days from the date you receive your order, you may submit a return application for eligible items due to product quality issues, item damage during logistics delivery, incorrect item shipment, or legitimate dissatisfaction with product performance and appearance. All returned items must be unused, unmodified, and kept in original condition with intact packaging to qualify for official refund processing.
We strictly implement unified service standards for all global orders. There is no differentiated return rule for domestic and international orders, and all customers enjoy the same 60-day return protection mechanism. Please note that return applications submitted beyond the valid 60-day period will not be accepted for compliance reasons.

Free Shipping & Refund Rules

All products on our website enjoy full free shipping service with no hidden fees, handling charges, or delivery surcharges for any global order. Since shipping fees are fully covered by our platform for all purchases, no shipping cost will be deducted from your refund amount under any return circumstances.
For eligible returned items, you will receive a full refund corresponding to the original product payment amount. Our platform adheres to a zero-deduction refund standard for qualified returns, ensuring customers do not bear additional losses due to product problems or legitimate return demands.

Refund Processing Timeline

Once we receive and complete a comprehensive inspection of your returned items to confirm compliance with our return eligibility requirements, our team will initiate the official refund procedure immediately. The standard refund processing period is 5 to 10 working days.
All refunds will be returned through the original payment channel used to complete the order. The specific arrival time of the refund may be slightly affected by the processing cycle of your payment platform or bank institution, but we will complete all internal refund verification and submission work within the stipulated time frame to ensure efficient fund settlement.

Order Shipping & Delivery Terms

All in-stock orders will be processed and shipped within 1 to 3 working days after payment confirmation. We adopt a unified global logistics standard, with a standard delivery period of 6 to 12 working days for all regions worldwide. No expedited delivery service is available for any order.
Delivery delays caused by objective factors such as logistics transportation, customs inspection, and regional transportation arrangements do not support compulsory refund applications without valid reasons. We will track the logistics status of all orders in real time and provide necessary assistance for abnormal order situations.

Non-Refundable Situations

To standardize the return and refund process, we do not accept return or refund applications under the following circumstances: return applications exceeding the 60-day valid return period; products that have been used, worn, artificially damaged, disassembled, or modified by customers; product packaging, accessories, and attachments that are severely missing or damaged and cannot be resold; returns caused by incorrect personal operation, incompatible device model purchased by mistake, or subjective personal preference problems that do not affect product quality and use; and abnormal return behaviors that violate platform service rules.

Application Process

If you need to apply for a return or refund, please contact our professional customer service team through the official Contact Us page on our website. All official contact methods and dedicated service email addresses are displayed on the Contact Us page. Our customer service team will guide you through the standardized return application process, provide relevant return instructions, and follow up on your order after-sales progress until the entire refund procedure is completed.

Policy Updates & Interpretation

We reserve the right to update and optimize this Refund Policy irregularly according to platform service upgrades and industry standard adjustments. The latest policy content will be published and displayed on our official website page, and the updated terms will take effect immediately. Continued use of our website and continued purchase of our products after policy updates constitute your recognition and acceptance of the latest refund service terms.

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